Privacy Policy

Last Updated: 18-09-2026

My Grandpa’s Garden respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, store, and protect your information.

Information We Collect

When you place an order or interact with our website, we may collect information such as:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment and transaction information
Website usage information
Information you voluntarily provide to us

How We Use Your Information

We may use your information to:

Process and fulfil your orders
Deliver products to you
Process payments
Communicate about your orders
Provide customer support
Respond to enquiries
Improve our website and services
Prevent fraudulent or unauthorized transactions
Comply with applicable legal and regulatory requirements

Payment Information

Payments made through our website may be processed by third-party payment service providers such as Razorpay.

We do not intentionally store your complete debit card, credit card, UPI PIN, banking password, or other sensitive payment credentials on our own servers.

Payment information is handled by the applicable payment service provider in accordance with its own privacy and security practices.

Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and provide a better browsing experience.

You may manage cookie settings through your browser.

Sharing of Information

We may share necessary customer information with trusted service providers where required to operate our business, including:

Payment processors
Shipping and logistics partners
Website and technology service providers
Customer support providers
Government or regulatory authorities where legally required

We do not sell your personal information to third parties.

Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain customer information for as long as reasonably necessary to fulfil orders, provide services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Your Rights

Subject to applicable law, you may contact us regarding your personal information and request correction or clarification regarding information associated with your account or orders.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact Us

For privacy-related questions or requests:

Email: [email protected]
Phone: +91 7019432224