Shipping & Delivery Policy

Last Updated: 18-09-2026

At My Grandpa’s Garden, we aim to process and deliver your orders as quickly and safely as possible.

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays, public holidays, or other non-working days may be processed on the next working day.

Delivery Time

After dispatch, delivery generally takes approximately:

Kerala: 2–5 business days
Other parts of India: 3–7 business days

Delivery timelines are estimates and may vary depending on the delivery location and shipping partner.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Promotional offers may include free shipping or other delivery benefits subject to the terms of the offer.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including:

Name
House/building number
Street/locality
City
State
PIN code
Contact number

We are not responsible for delivery failures caused by incorrect or incomplete address information provided by the customer.

Tracking

Where tracking information is available, customers may receive tracking details through email, SMS, WhatsApp, or other communication channels.

Delayed Deliveries

Delivery may occasionally be delayed due to:

Weather conditions
Public holidays
Natural disasters
Transport disruptions
Courier delays
Incorrect address information
Remote delivery locations
Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support team.

Damaged Packages

If a package appears damaged or tampered with at the time of delivery, customers are requested to document the condition of the package and contact us as soon as possible.

For damaged or incorrect products, please refer to our Refund & Cancellation Policy.

Contact Us

For shipping and delivery enquiries:

Email: [email protected]
Phone: +91 99524 22243